DialMED FAQs

Here are some DialMED FAQs to help you learn about our company.

WHAT IS YOUR HIRING PROCESS FOR YOUR CAREGIVERS?

All applicants are interviewed and tested. If we feel comfortable and confident with the individual after the interview, a criminal background check is issued. Previous employer verifications requests are also issued at this time. If the background check and reference return to DialMED Home Care clean and clear we offer a position to the applicant.

WHAT BACKGROUND CRIMINAL SERVICE(S) DO YOU CHECK?

A criminal background check is run on each applicant. DMV records are also checked and verified.

DO YOU PROVIDE TRAINING OR DO YOU HIRE EXPERIENCED CARE GIVERS?

DialMED Home Care hires trained, experienced individuals. We do training specific to DialMED Home Care’s policies and procedures.

DO YOU CHECK REFERENCES?

Yes, references on previous employers are verified and used as a determining factor in the hiring process.

DO YOUR CAREGIVERS PROVIDE YOU WITH A TB TEST CONFIRMATION?

Employees must provide DialMED Home Care with a clear TB test prior to working in a client’s home.

HOW DO YOU MONITOR OR FOLLOW-UP ON YOUR CAREGIVERS?

Positive and negative feedback is documented on all employees. DialMED Home Care reacts to this feedback immediately. Throughout the year, evaluation forms are mailed to all clients. When caregivers are hired, they are instructed to so impress their clients with great work ethic and performance, that the client never feels a need to contact DialMED Home Care and report negative feedback. DialMED Home Care also performs random house checks throughout the year.

ARE YOUR CAREGIVERS LEGAL CITIZENS?

All caregivers are legal US citizens or authorized to work in the United States. Social Security numbers are verified upon hire.

DO YOUR CAREGIVERS SPEAK ENGLISH?

The majority of our caregivers speak fluent English, though many caregivers speak Spanish to accommodate the needs of the elderly Spanish speaking clients.

DO THEY DRIVE AND HAVE THEIR OWN VEHICLES?

Most caregiver have their own vehicles, though they are only required to get to work and do not have to have their own vehicles. If your need is for a driver, DialMED Home Care will provide a caregiver who has a car.

ARE YOU INSURED AND BONDED?

All DialMED Home Care caregivers are employees of DialMED Home Care, are bonded, and covered by DialMED Home Care’s workers compensation policy.

WHAT HAPPENS IF THE CAREGIVER DOES NOT ARRIVE AT THE ASSIGNED HOME AT THEIR SCHEDULED TIME?

All caregivers use the client’s home phone to clock in upon arrival. If no clock occurs within a 10 minute window of the scheduled arrival time, our staffers are alerted and react immediately.

WHAT HAPPENS IF THE CAREGIVER ARRIVES AT THE HOME AND NO ONE ANSWERS THE DOOR?

Caregivers are instructed never to leave the home if no one answers the door. Our first concern is that someone is in the home but unable to get to the door. Phone calls are placed to the home first and if there is no answer, we do our best to contact family or neighbors who might have further information. Many times over the years, our caregivers have discovered someone who is in need of immediate medical attention.

DOES DIALMED HOME CARE REQUIRE A LONG TERM COMMITMENT?

DialMED Home Care does not require nor believe in holding anyone to a long term commitment as no one knows what tomorrow may bring.

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